Refund and Returns Policy

Overview

PakFlowerShop delivers fresh flowers, gift baskets and combos from Wapda Town, Lahore — same-day delivery in Lahore and delivery across Pakistan. Because most of our products are fresh and perishable, our policy works a little differently from regular shops; please read it before ordering.

Fresh flowers and perishable items

Fresh flowers, cakes and food items cannot be returned. If your flowers arrive damaged, wilted, or different from what you ordered, contact us on WhatsApp 0339-4003471 THE SAME DAY you receive them and send us a clear photo of the item. Once we can see the problem, we will REPLACE the item or REFUND the amount to your original payment method — your choice. Reports made after the delivery day, or without a photo, cannot be accepted for fresh items, because we cannot check their condition afterwards.

Wrong or damaged non-flower items

If a non-perishable gift item (for example a teddy bear, artificial flowers, perfume or gift box) arrives damaged or is the wrong item, contact us within 24 hours with a photo and we will replace it or refund you.

Change-of-mind returns (non-perishable items only)

Unused non-perishable items in their original packaging can be returned within 7 days of delivery. Contact us on WhatsApp first for return instructions; return delivery charges are paid by the customer. Refunds are processed to the original payment method after we receive and inspect the item.

Sale items

Items bought on sale follow the same damage/wrong-item rules above. Change-of-mind returns are not accepted on sale items.

Gifts

If a gift was delivered directly to you, a replacement or refund will be arranged with you; otherwise it is arranged with the person who placed the order.

Need help?

Contact us at contact.adeelshah@gmail.com or on WhatsApp 0339-4003471 (10 AM – 11 PM) for any question about refunds and returns.